š„Hot Saleš„Telescopic club, Retractable Golf Swing Training Aid
š„Hot Saleš„Telescopic club, Retractable Golf Swing Training Aid
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Contact Us
Contact Us
Questions, feedback or in need of more information?
Is your question not on one of our information pages or is something not entirely clear? Send an email toĀ service@alivelyshop.com.Ā Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.
Customer Service - Hours of operation:
Monday through Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday Closed.
Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 3 to 7 days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 14 to 30 days. Please consider any holidays that might impact delivery times.
Q: What is the company return policy?
A: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange.Ā
Q: How can I contact you regarding my order?
A: You can contact us via email at service@alivelyshop.com or by using the form located on this page.
Return & Refund Policy
Return & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.
RETURNS
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
RETURN PROCESS
To return an item, please contact customer service to obtain a Return Adress. After receiving the address, place the item securely in its original packaging and [include your proof of purchase].
Your return shipment is free of charge in some cases. If you return an item and the reason for return isn't a result of an alivelyshop.com error, the cost of return shipping will be deducted from your refund.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 30 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- perishable items
- intimates
- gift cards
- custom items
- digital products
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us atĀ ourĀ Support Center
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
IfĀ theĀ cancellationĀ ofĀ theĀ orderĀ isĀ initiatedĀ beforeĀ theĀ deliveryĀ timeĀ andĀ withinĀ theĀ periodĀ specifiedĀ byĀ theĀ websiteĀ forĀ cancellationĀ ofĀ theĀ order,Ā theĀ orderĀ mayĀ beĀ canceled;
ReturnĀ instructions:Ā theĀ packageĀ mustĀ containĀ theĀ orderĀ number,Ā theĀ reasonĀ forĀ theĀ return,Ā andĀ otherĀ information
OnceĀ theĀ orderĀ isĀ given,Ā weĀ willĀ processĀ theĀ orderĀ withinĀ 2-3Ā days
